Lumaa handles your first-line customer support calls — order status, complaints, FAQs, and account queries — and only escalates to your team when a human is genuinely needed.
Lumaa plugs into your lead list and starts calling. No training, no onboarding, no learning curve.
Any query — order issue, complaint, product question, account problem. Lumaa answers immediately, every time, with zero hold time.
Lumaa handles common queries instantly. For complex issues, it captures full details — order number, issue type, customer history — before escalating to your team with full context.
Your support staff stop answering the same 10 questions 50 times a day. They deal only with issues that genuinely require human judgment.
Customer support is where brands are made or broken. Lumaa gives every customer an immediate, calm, and helpful response regardless of the time, the volume of calls, or how difficult the customer is being.
Every customer is answered in under one second. No hold music, no queue, no frustration. First impression of your support is always positive.
Order status, tracking, returns policy, opening hours, account queries — the most common 70% of calls handled and closed without involving your team.
When a call does need a human, your agent receives the full call summary, issue type, customer details, and what was already tried — before they say hello.
Daily report on call volume, resolution rate, escalation rate, top query types, and average handle time. Know exactly where your support operation stands.
No setup fee. No contracts. Cancel anytime. Charged per connected call — you never pay for a voicemail.
If your team handles high call volumes, runs multi-project campaigns, or needs a fully white-labelled solution — Enterprise is built for you.
Pricing is based on volume, features needed, and setup complexity. We'll build a proposal within 24 hours.
One unhappy customer who could not get through costs you the customer plus everyone they tell. In the UAE, word of mouth moves fast.
What percentage of your support calls currently go unanswered or hit a voicemail?
Quick call with our founder. We will walk you through what a Lumaa-powered support line looks like for your business specifically.