AI calling agents for Dubai real estate.

Yes, once the leads are in Lumaa. There is no native Bayut or Property Finder API in the product. You export the enquiries from the portal as a CSV or XLSX file and import that file, and Maya works the list from there. Whether a portal enquiry may lawfully be called at all is genuinely unsettled. It turns on two parts of Cabinet Resolution 56 of 2024: whether an enquiry submitted through a portal counts as the prior consent a marketing call needs, and the duty to screen against the Do Not Call Registry, where a DNCR registration overrides consent given earlier. We have not found an authority that settles it. Our UAE calling-rules guide sets out both readings instead of the convenient one.

Within minutes of the enquiry reaching Lumaa, provided the clock is inside the 9am to 6pm window. An enquiry that arrives at 11pm is queued and dialled when the window opens the next morning. Lead Response Management's study of web enquiries put the odds of qualifying a lead 21 times higher at five minutes than at thirty.

Outbound marketing calls run only inside the window Cabinet Resolution 56 of 2024 permits, 9am to 6pm. Nothing is dialled before nine or after six, and an enquiry that arrives overnight waits for the window to open. Inbound reception is a separate thing. When someone rings your line, Maya answers whenever the call arrives, including evenings and weekends. Answering a call the other person placed is not a marketing call.

Yes. When a lead agrees to a time, Maya books it and the invitation goes to the broker with the call transcript attached, so the agent reads the whole conversation before the viewing. The calendar connection is set up during onboarding.

That is what the parallel lines are for. Maya runs many calls at the same time rather than one after another, so a launch waitlist that would occupy a broker team for weeks gets worked through inside a single 9am to 6pm day. How many hours it actually takes depends on how many lines you run and how many people pick up.

Lumaa imports leads from a CSV or XLSX file. That is the only import route in the product today. There is no built-in connector for a named CRM, and none for Bayut, Property Finder, or Dubizzle either, so if you see Lumaa listed anywhere as integrating directly with one of them, that listing is wrong. Export the leads from whatever system holds them and import the file.

Calling property owners to market to them is prohibited. DLD circular 02-2026, dated 26 February 2026, titled in translation Regulations Governing Communication with Property Owners and the Prohibition of Cold Callings, bars brokerage offices from obtaining owner data by unlawful means and from contacting those owners for marketing. The penalties stated are AED 50,000, a three-month suspension, and permanent striking off for repeat offences, applied to the office and to the individual broker. The circular is a scanned Arabic document and we could not recover its clause numbering, so we publish no numbered schedule for it. RERA has separately fined a brokerage AED 50,000 and suspended nine brokers for cold calling to promote real-estate services. Calling a lead who contacted you first, from a number registered to your own company and inside the 9am to 6pm window, sits on different ground, and that is what Lumaa is set up to do. The detail is in our RERA and TDRA guide for Dubai brokers and in our UAE calling-rules guide.

Your team closes deals. What tends to fail is the response time before that: in Harvard Business Review's audit of 2,241 companies, only 37% responded to a fresh web lead within an hour and 23% never responded at all. Maya calls every new enquiry within minutes during the permitted 9am to 6pm window, so nothing sits untouched while your closers are busy.

Most AI calling tools sound robotic within two seconds. Lumaa uses a sub-second response pipeline with natural prosody — book a demo and we'll call you, then you tell us when you noticed it wasn't human.

Cabinet Resolution 56 of 2024 sets the terms: marketing calls only between 9am and 6pm, from a number registered to your own company, recorded with notice given at the start, and screened against the Do Not Call Registry. The first-offence fine is AED 10,000. The Ministry of Economy's published penalty tables put automatic or automated calling at AED 10,000 to AED 50,000. Lumaa runs on your agency's own registered number, on a script you approved, inside the permitted window, with every call recorded and logged. The full rules, and the parts of the picture we could not verify, are in our UAE calling-rules guide.

You approve every script before it goes live. Lumaa sticks to the agreed script and every call is logged, recorded, and reviewable so you can audit exactly what was said.

Lumaa is built for real estate agencies, medical and aesthetic clinics, automotive dealerships, hotels and hospitality venues, insurance brokers, law firms, recruitment agencies, customer support teams, and inbound reception.

Pricing is matched to your call volume, across three models: a flat monthly rate on your own dedicated line, pay-as-you-go on connected talk time only, or per qualified lead — billed only when a lead qualifies as interested after the call. There is never a setup fee and never a long-term lock-in. We quote exact rates on the demo call, once we have seen your lead volume.

Lead and account data is encrypted at rest with AES-256-GCM and in transit with TLS 1.2 or newer; call recordings are encrypted at rest and reachable only through pre-signed links that expire after an hour. Enterprise accounts can bring their own encryption key, so the key that protects caller identities is never stored by Lumaa. Every call placed, every opt-out and every data event is written to an audit log kept for seven years, and recording retention defaults to 90 days, set per client in the data processing agreement. Access is by scoped, revocable API keys and role-based team accounts.

Yes, and it is one memory, not two. Maya keeps the context of every conversation with a lead, whether it happened on a call or in WhatsApp, and picks up where it left off: a lead who asked about a two-bedroom in Marina on a call in February and then messaged on WhatsApp in March is not asked the same questions again. Every conversation leaves a summary, an outcome and the structured answers on the lead's record. Alongside the per-lead memory sits a knowledge base built from your own documents: price lists, project brochures, FAQs and policies uploaded as PDF, Word, text or CSV, which Maya draws on during the conversation. Scripts and the knowledge base are approved by you before anything goes live.

Two ways. On the managed service you export leads from Bayut, Property Finder, Dubizzle or your CRM as a CSV or XLSX file and import them, and results come back the same way; there is no pre-built connector for a named CRM. On the enterprise tiers there is a REST API and signed webhooks: your systems can place calls, read transcripts and recordings, receive call.completed and call.transcript events in real time, and pull call analytics by month. Lumaa also runs as a hosted PBX that your own gateway registers to, or as an AI-only API for a PBX you already run.